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ニコニコヘルプ

  • No : 18815
  • 公開日時 : 2021/11/01 10:36
  • 印刷

My subscriptions (premium/channels) were automatically canceled

My subscriptions (premium/channels) were automatically canceled
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回答

Your premium membership or paid channel payment is canceled automatically at the beginning of the month if the payment for that month didn’t go through.

The following are examples of cases of automatic cancellation by each payment method.
 

▼Credit card

A cancellation notice will be sent to your registered email address if your credit card is deemed unacceptable for any reason.

[Examples]
  • When using a debit card or internationally issued credit card
  • When the credit card was determined to be unavailable because of an invalid expiry date or unpaid bills.

Note: We cannot guarantee that you will have an issue-free payment experience using international credit cards and debit cards. Please reach out to your credit card company for more details. On a side note, in this case, if you make a payment with your credit card again, you will not be charged twice for the same service period.
 

▼Mobile phone combined payment

The mobile phone carriers decide whether the account can continue the subscription when paying by the following methods.

[Smartphones]
  • DoCoMo sp-mode Kessai
  • DoCoMo mobile phone payment
  • au Kantan Kessai (Easy Payment)
  • SoftBank collective payment / Y!Mobile collective payment

[Feature phones]
  • DoCoMo My Menu
  • DoCoMo mobile phone payment
  • SoftBank My menu
  • Willcom payment

[Examples]
Cancellation of the contract, name change, number change, unpaid bills, cancellation of internet services, refusal to use paid contents, etc.

For details, please contact your mobile carrier.
 

▼Apple ID

Your Apple ID may not have been able to debit your iTunes credit due to insufficient balance or your card being invalid.

For more details about why the payment didn’t go through, we recommend contacting Apple support for further information.
 

▼Google Play Recurring payments

Your Google account may not have been able to debit your Google Play or Google Play Gift Card due to an insufficient balance, registered credit card being invalid, or other reasons.

For more details about why the payment didn’t go through, we recommend contacting Google Play support for further information.
 

▼PayPal

Your subscription was canceled because your PayPal payment method has been declined due to an issue with the funding source you’ve selected, such as insufficient balance or declined transaction.

If PayPal fails to make a payment at the beginning of the month, it will make another attempt five days later and repeat it two more times.

The account will be deemed invalid after a failed third attempt. Then all the subscriptions will be canceled automatically.

[Example]
1st attempt: At the beginning of October, then failed
2nd attempt: On October 5th, then failed
3rd attempt: On October 10th, then failed

All the subscriptions will be canceled automatically at around the 11th of each month.

In this case, your premium and channel memberships will continue until October 11th, but you will only be charged for September.

For more details about why the payment didn’t go through, we recommend contacting PayPal support for further information.
 
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