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  • No : 16752
  • 公開日時 : 2020/10/05 15:52
  • 更新日時 : 2020/10/21 10:53
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My account has been locked

My account has been locked
カテゴリー : 

回答

If your account has been compromised, your account will be temporarily locked to secure your account and personal information. We will take the following actions to prevent further use.

Unauthorized use

We will lock your account temporarily until you change your password.
We will notify you via the email address associated with your account.
You’ll be able to login if you change your password.
*In some apps, a pop-up message will be displayed.

In order to secure your personal information, we will disconnect your Niconico account from other online services. Here are the examples:
  • Twitter
  • Facebook
  • PlayStation(R)Network

[If you cannot receive emails from us]
We highly recommend resetting your password immediately.
Go to the following link to reset your password:
  1. Visit https://account.nicovideo.jp/password/reset Enter your email address.
    *If you use free email addresses like Yahoo or Gmail, it is most likely placed in your spam/junk folder. Please check your additional folders as well. It may take some time for the email to be received.
  2. Go to the link in the email that will let you create a new password
  3. Login to Niconico again

[If your email is invalid]
Please open a ticket with us and make sure to title it as "Unable to reset password due to the compromised login" so we can assist you as soon as possible.

Our teams are always working to ensure that your case is handled as soon as possible and we appreciate your patience.
 
Still looking for help?
>Contact Support
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