• No : 16640
  • 公開日時 : 2020/09/17 09:50
  • 更新日時 : 2023/12/07 15:53
  • 印刷

Being charged after cancellation

Being charged after cancellation
カテゴリー : 


If you were charged after you canceled, here are some possible reasons.
  • You haven’t completed the cancellation process
    Go to account settings (https://account.nicovideo.jp/my/account) to check your current membership status.

  • You might have an additional premium account
    We charge membership/subscription fees per account. You might be using different emails, phone numbers, or social media accounts such as X(Twitter)/Facebook to sign up for the premium membership. Please try logging in with all the information that you can recall checking your current membership status in your account settings (https://account.nicovideo.jp/my/account)
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