Customer support centers for the PC browser and smartphone version of Niconico are each different.
Please see the help page for each Niconico service.
 

Before contacting us

• As we are unable to accept inquiries over telephone please contact us using an Inquiry form.
• Please give specifics regarding issues in order to expedite the review process.
  The more detail you give us, the faster we can provide a solution.
• We deal with your inquiries in a case-by-case basis, but a response may take time depending on the nature of the inquiry.
• Check to see if sent email is in your spam or junk folders if you don't receive an email.
• Ensure your email is correct and your email client can receive email from dwango.co.jp.
• All inquiries are read, but we are unable to provide responses to individual inquiries depending on the content.

 

Inquiries we will not respond to

• The above inquiries accepted at another support center.
• Requests to explain reasons for deletion of videos/broadcasts, removal of comments/tags and so forth.
  (Check your account email address for notifications)
• Excessive inquiries regarding similar subject matter
  (Users accounts may be suspended or deleted at the sole discretion of Niconico customer support.)
• Inquiries unrelated to niconico and/or its services.
• Inquiries regarding external tools and/or websites managed by another company or individual.

 

I forgot my password

Please reissue your new password here.